hokeepau.com — HKP Food Technology Pte. Ltd.
Draft prepared by WGC · Last updated: [DATE] · Not legal advice — please have a Singapore-qualified lawyer review before publishing.
1. Shared Kitchen Notice
All Ho Kee Pau products are prepared in kitchens that also handle wheat/gluten, soy, egg, shellfish and other seafood, peanuts, tree nuts, and sesame. Despite our best efforts, cross-contact between allergens may occur, and we cannot guarantee any product is completely free of a specific allergen.
2. Common Allergens in Our Products
Many of our pau, dim sum, and pastry items contain or may contain:
- Wheat/gluten — pau and pastry skins
- Soy — sauces and fillings
- Egg — custard, pastry, glazes
- Shellfish — e.g. har gao, siew mai
- Peanuts and tree nuts — certain fillings
- Sesame
⚑ TO CONFIRM: Confirm the exact allergen matrix per product with the kitchen team — ideally list allergens on each individual product page in the shop.
3. Customers with Allergies
If you or anyone you are ordering for has a food allergy or intolerance, please contact us directly before placing your order at [email address / phone number] so we can advise on suitability. We are unable to guarantee allergen-free preparation for any product.
4. Dietary & Halal Status
⚑ TO CONFIRM: Confirm whether outlets/products are Halal-certified and whether any items are suitable for vegetarians — do not publish a dietary or Halal claim without verifying it with the relevant certifying body, as an inaccurate claim carries legal and reputational risk in Singapore.
5. Freshness & Shelf Life
Our products are freshly prepared daily and are best consumed on the day of purchase or delivery.
- Steamed items (pau, dim sum): best consumed within [X hours] at room temperature, or refrigerated and consumed within [X days].
- Baked pastries: best consumed within [X days].
⚑ TO CONFIRM: Confirm exact shelf-life guidance per product category with the kitchen/food safety team.
6. Storage Instructions
Refrigerate any items not consumed immediately. Keep items marked for freezing in the freezer until you are ready to reheat them.
7. Reheating Instructions
For best texture and food safety, reheat steamed items by steaming until piping hot throughout.
⚑ TO CONFIRM: Confirm recommended reheating method and timing per product category (steaming vs. microwave/air-fryer), and whether thawing is required before reheating.
8. Food Safety Compliance
Ho Kee Pau outlets and our central kitchen operate in accordance with the requirements of the Singapore Food Agency (SFA).
⚑ TO CONFIRM: Confirm SFA licence details or any other relevant food safety certifications to reference here.
9. Liability
While we take reasonable care in food preparation and handling, we are not liable for adverse reactions arising from undisclosed allergies, or from a failure to follow the storage or reheating guidance provided.